ScanServe.
Queue smarter. Serve better.
- Full-Stack Development & System Architecture
- 3 months
- Government · Local Business
- Independent project
A local Queue Management & Service Analytics solution designed to modernize how businesses and government offices handle physical customer lines. Instead of traditional paper ticket systems, it uses QR codes and real-time digital dashboards to manage flow.
Where the workflow broke down.
Organizations with multiple branches and service windows — from government offices to university registrars — were stuck with physical queuing systems that devolved into chaos during peak hours. Customers had no way to know their position in line without being physically present, staff had no tools to manage flow across multiple service points, and administrators lacked visibility into wait times or bottleneck patterns. The result: wasted hours for customers, overwhelmed staff, and zero data to improve the process.
Each pain point above mapped directly to a system response. Below, the field-observed challenge on the left and the shipped solution on the right.
- 01
Customers had no way to know their position in line without being physically present, wasting hours of their day in branch.
QR-code self-registration issues live tickets to mobile devices, with wait status broadcast over WebSockets so customers can step away without losing their place.
- 02
Staff had no tools to manage flow across multiple service points and were overwhelmed during peak hours.
A unified Staff Admin Dashboard surfaces call-next, serve, and complete/no-show actions across windows — every state change reflects instantly on live boards and customer devices.
- 03
Waiting customers had zero passive visibility into queue status while seated in branch, forcing them to refresh phones or ask staff.
WebSocket-powered TV display boards mirror queue activity in real time as numbers are called, served, or completed — eliminating manual screen refreshes.
- 04
Administrators lacked the structure to scale a single queueing pattern from one office to multi-branch institutions.
A five-tier multi-tenant hierarchy — Super Admin → Organization → Branch/Campus → Service Point → Window — isolates data per tenant while letting permissions flow through the org tree.
- 01
QR Code Registration
Customers scan a QR code at a branch or via a public hub to select their desired service and instantly receive a digital queue ticket (e.g., "REG-001") with a live view of their wait status on their mobile device.
- 02
Real-Time Live Boards
WebSocket-powered TV display boards update in real time as queue numbers are called, currently being served, or completed — giving waiting customers full transparency without checking their phone.
- 03
Staff Admin Dashboard
Staff members call next tickets, serve customers, and mark transactions as complete or no-show through an intuitive admin interface — all reflected instantly on live boards and customer devices.
- 04
Multi-Tenant Hierarchy
Supports a full organizational hierarchy — Super Admin, Organization, Branch/Campus, Service Point, and Windows — allowing the system to scale from a single office to large multi-branch institutions.
Plates from the live system.
A short visual record of the surfaces that ship the workflows described above. Click any plate to enlarge.
Built on the TALL stack (Tailwind CSS, Alpine.js, Laravel, Livewire) for a reactive, server-driven frontend with minimal JavaScript overhead. MySQL handles transactional queue data with support for multi-tenant isolation. WebSockets power real-time updates across live boards and customer devices. Deployed via Docker containers with automated SSL through Let's Encrypt.
- 60%
Wait Time Reduction
Average reduction in perceived customer wait times through real-time visibility and digital ticketing.
- 2×
Service Throughput
Increase in customers served per hour per window through streamlined call-and-serve workflows.
- Integrated
Customer Feedback
Post-service feedback collection built into the flow, giving management actionable service quality data.
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